We're Here to Help
Get in Touch
Our support team resolves most queries within 2 business hours. Choose the channel that works best for you.
Support available Mon–Fri, 08:00–20:00 UTC
< 2 hrs
Avg. Response
98.4%
Resolution Rate
24 / 7
Agents Online
Fastest
Live Chat
Instant support
Chat directly with a support agent in real time. Available during business hours.
Start Chatsupport@resolveiqap.com
Send a detailed message and receive a response within 2 business hours.
Send Email
Urgent
Phone
Urgent issues
Speak directly with a specialist for urgent or complex refund issues.
Call NowHelp Centre
Self-service resources
Browse our FAQ, guides, and policy documentation to find answers instantly.
Browse Docs
Send a Message
How can we help you?
Fill in the form and a specialist will respond within 2 business hours.
Message sent!
We'll get back to you within 2 business hours.
Something went wrong. Please try again.
ResolveIQ HQ
London, United Kingdom
1 Canada Square, Canary Wharf, London E14 5AB
support@resolveiqap.com
Mon–Fri 08:00–20:00 UTC
ResolveIQ HQ
Live Chat
< 5 min
Email
< 2 hrs
Phone
Immediate
Common Questions
Quick Answers
Log in to your account and visit the Dashboard. Every request shows a live status timeline with SLA countdown. You also receive email and SMS notifications at each status change.
Live Chat is our fastest channel — agents typically respond within 5 minutes during business hours (Mon–Fri, 08:00–20:00 UTC). For out-of-hours urgent issues, email support@resolveiqap.com.
Contact support as soon as possible with your request reference number. Requests can be amended while they are in "Submitted" or "Under Review" status. Once approved or rejected, amendments are no longer possible.
You can file one appeal within 14 days of the rejection. Go to your dashboard, open the rejected request, and click "Submit Appeal." You may attach additional evidence.
Once a refund is approved and the payment reversal is triggered, funds typically appear within 1–7 business days depending on your bank and payment provider. Debit cards are usually faster than credit cards.
More questions? Read our full policy →