Enterprise-Grade Refund Resolution
support@resolveiqap.com
Our Story & Mission

We make refunds
radically simple.

ResolveIQ was born from a single frustration — refund processes that punish honest customers. Today we power enterprise-grade refund management for businesses across 40+ countries.

Submit a Refund Talk to Us
4hrs
Avg. Resolution
99.8%
Uptime SLA
40+
Countries
⚡ Live System
Refund Queue Real-time
Order #RP-20493
Processed · 2 min ago
$249.00
Order #RP-20490
Under Review · 18 min ago
$89.50
Order #RP-20487
Approved · 1 hr ago
$560.00
Order #RP-20485
Completed · 2 hrs ago
$34.99
Updated just now PCI-DSS Secured
R ResolveIQ Dashboard Refund Management System 98% APPROVAL 4hr AVG TIME $2M PROCESSED Resolution Rate Customer Satisfaction SLA Compliance
98.4%
Satisfaction Score
Our Mission

Built for businesses that value trust

Refunds are not just transactions — they are moments of truth between a business and its customers. We built ResolveIQ to transform that moment from friction into confidence.

  • Speed without compromise. Our automated workflows resolve refund requests in under 4 business hours — from submission to payment reversal.
  • Radical transparency. Every status change is timestamped and visible to the customer in real time. No more chasing support agents.
  • Enterprise-grade compliance. PCI-DSS Level 1, GDPR, and PSD2 ready out of the box — so your legal team can rest easy.
  • Built for every market. From Stripe to Flutterwave to Paystack — we support the payment gateways your customers already use.
By The Numbers

Trusted by businesses worldwide

250K+
Refunds Processed
40+
Countries Served
98%
Satisfaction Rate
$2M+
Refunds Issued
PCI-DSS Level 1
The highest level of payment card industry compliance. Your customer data is never stored locally.
GDPR Compliant
Full data minimisation, right-to-erasure endpoints, and cookie consent flows baked into every deployment.
PSD2 Ready
Strong customer authentication and open banking compatibility built into our payment reversal engine.
Our Values

The principles that drive us

Every feature we ship, every decision we make — these six values are the filter.

Speed
Sub-4-hour resolution. Our automated workflow eliminates the manual bottlenecks that frustrate customers and drain support teams.
Transparency
Real-time tracking, timestamped audit logs, and customer-visible status updates. Nothing is hidden, nothing is ambiguous.
Security
bcrypt passwords, AES-256 encryption, WAF protection, and zero raw SQL. Security is architecture, not an afterthought.
Empathy
Customers requesting refunds are often frustrated. Our UX is designed to calm, not confuse — and our SLA exists to respect their time.
Insight
Every refund is a signal. Our analytics turn your refund data into actionable intelligence — reducing rates and improving products.
Inclusivity
Africa, Europe, Americas — ResolveIQ is built for global scale, with regional payment gateways and localisation-ready policy management.
Our Journey

How we got here

2020
The Frustration
Our founders experience first-hand how broken refund processes destroy customer loyalty. A 3-week wait for a $40 refund sparks the idea.
20
21
2021
First Prototype
Three engineers build the first version of ResolveIQ over a 90-day sprint. 12 pilot businesses come on board within the first month.
2022
Africa Expansion
Integration with Flutterwave and Paystack opens the door to 15 African markets. We process our first 10,000 refunds in a single quarter.
22
23
2023
Enterprise Tier Launch
RBAC, advanced analytics, SLA automation, and the Admin Panel launch for enterprise clients. PCI-DSS Level 1 certification achieved.
2024
250K Milestone
We process our 250,000th refund request and serve clients across 40+ countries with a 98.4% customer satisfaction rating.
24
26
2026
ResolveIQ v2.0
The full-stack enterprise relaunch — WebSocket real-time updates, AI-assisted fraud detection, and this very platform you're looking at now.
Leadership

Meet the team

The people who obsess over refund workflows so you don't have to.

AM
Alexandra Mercer
CEO & Co-Founder
Former fintech product lead with 12 years scaling payment platforms across EMEA. Drives ResolveIQ's vision and enterprise growth strategy.
JO
James Okafor
CTO & Co-Founder
Full-stack engineer and security architect. Built ResolveIQ's PHP core, the RBAC system, and the automated workflow engine from the ground up.
SP
Sofia Patel
Head of Product
UX researcher turned product strategist. Sofia designed the refund submission wizard and the customer dashboard that our users love most.
DK
David Kim
Head of Compliance
PCI-DSS QSA and GDPR specialist with a decade in financial services regulation. Ensures every ResolveIQ deployment meets the highest legal standards.
Testimonials

What our clients say

"

ResolveIQ cut our average refund resolution time from 6 days down to just 3 hours. Our customer satisfaction scores jumped 22 points in the first quarter alone.

N
Ngozi Adeyemi
COO, Marketplace Africa Ltd.
"

The PCI-DSS compliance features alone justified the investment. The admin queue view with SLA countdowns is a game-changer for our finance team.

M
Marcus Chen
CFO, NovaSaaS Inc.
"

We evaluated four refund management platforms. ResolveIQ was the only one that handled Flutterwave and Stripe in the same workflow.

A
Amara Diallo
Head of Ops, TravelEase Group
PCI-DSS Level 1
GDPR Compliant
PSD2 Ready
98.4% CSAT
40+ Countries
99.8% Uptime

Ready to get started?

Turn refunds into trust moments

Join hundreds of businesses already using ResolveIQ to process refunds faster, smarter, and with full compliance.

Submit a Refund Schedule a Demo